Refund policy

Every OZA piece is cut in small numbers, and we want you to keep the one that fits. If something isn't right, here's how it works.

The window

You have 30 days from the day your order is delivered to start a return or exchange.

Condition

Pieces must be unworn, unwashed, and returned with the original tags still attached. Linen shows wear quickly, so please try things on somewhere clean and away from perfume, makeup and pets.

Refunds

Returns for refund carry a flat $8 return shipping fee, which is deducted from your refund. We'll email you a prepaid label, so there's nothing to arrange and nothing to pay up front.

Refunds are issued to your original payment method within 10 business days of your return reaching us. Your bank may take a few days beyond that to post it.

Exchanges are free

If you want a different size or colour, we cover shipping in both directions — no fee. We'll hold your replacement while the original is on its way back to us.

Our sizing runs three different ways across the collection, so if you're between sizes, check the size guide or ask us before you order. We'd much rather help you get it right the first time.

Pre-orders

Pre-ordered pieces are covered by exactly these terms. Your 30 days begin when the piece is delivered, not when you ordered it. If a shipping date moves, we'll tell you, and you can cancel for a full refund at any point before your order ships.

Australia

Australia is new for us, and we're handling these personally rather than pretending we have a slick system for it yet. Email haley@ozathelabel.com before sending anything back and we'll work out a solution together.

The honest reason: return postage from Australia costs many times what it does within the US, and a flat fee that works in Texas doesn't work from Sydney. Depending on the piece and what's wrong, that might mean an exchange on our next trip, a partial refund without shipping anything, or something else that makes sense. We'd rather find the fair answer with you than apply a rule written for a different continent.

The 30-day window still applies, and if a piece arrives damaged or isn't what you ordered, we cover it — same as anywhere.

If something's wrong with your piece

If your order arrives damaged, flawed, or simply isn't what you ordered, we cover everything — return shipping, replacement, or a full refund, whichever you'd prefer. No fee, and the 30-day window doesn't apply. Send a photo to haley@ozathelabel.com and we'll sort it out.

What isn't returnable

Nothing is final sale, including pieces bought with a discount code. We can't accept pieces that have been worn, washed, altered or damaged.

Starting a return

Email haley@ozathelabel.com with your order number and which piece you'd like to return or exchange. We'll send a prepaid label and instructions within one business day. Please don't ship anything back before you hear from us — we need to log it against your order.